Contact us
We are a small team. There is no support queue and no chatbot — emails go to a real person and we reply within one business day.
English, French, or Spanish. Please include your country / document type if it's a product issue.
Product help
How to upload, what file formats work, why a check failed. Most answers live in our FAQ.
Refund requests
Spec mismatch, or you changed your mind in the first 14 days. We process within 5 business days.
Bug reports
Something broken? Include the country, document type, and your browser. Screenshots help.
Spec corrections
Spotted an outdated rule for your country? Email us the official source link and we will update.
Please do not email us your photo. We never need the image to help you — the editor runs in your browser and we have no way to inspect what you uploaded. A description of what you tried plus the country and document type is everything we need.